04/20/2018 – QUOTE: EQ should be the biggest tool in the crisis communications and reputation management toolbox

04/20/18
From Linkedin:

  1. Quote from Mike Paul, president, Reputation Doctor® LLC:

    “When u have a negative & highly flammable emotional situation like a #racial #crisis, u must match it with a positive & highly emotional solution in the opposite direction to #fix the problem for the long term!” Please visit Reputation Doctor® LLC for more info.

04/19/18 – Mike Paul discusses how Starbucks is handling its Philadelphia crisis

04/19/18
From Washington Post:

 “Though crisis communications adviser Mike Paul would have liked to see Johnson make that visit faster, he said it was ultimately the kind of human response the occasion called for:

 ‘When you have a highly flammable emotional situation like a racial crisis you must match it with a highly emotional solution in the opposite direction,’ he said, rather than a ‘legal solution’ or a ‘branding solution.’ Speaking about Johnson’s interview on CNN Tuesday night — the CEO appeared visibly shaken while speaking — Paul said ‘when I see a CEO with my buddy [host] Don Lemon being emotional, it feels like he was honest.”

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04/19/2018 – Starbucks’ Crisis Public Relations Response To Date – Mike Paul, The Reputation Doctor® & Other Experts Comment

04/19/18
From Linkedin:

Excerpt from the Washington Post re: #Starbucks #Crisis:

“By Monday, Johnson sat face-to-face with the two men who’d been arrested in Philadelphia, as well as the city’s mayor and other officials. Though crisis communications adviser Mike Paul would have liked to see Johnson make that visit faster, he said it was ultimately the kind of human response the occasion called for.

‘When you have a highly flammable emotional situation like a racial crisis you must match it with a highly emotional solution in the opposite direction,’ he said, rather than a ‘legal solution’ or a ‘branding solution.’ Speaking about Johnson’s interview on CNN Tuesday night — the CEO appeared visibly shaken while speaking — Paul said ‘when I see a CEO with my buddy [host] Don Lemon being emotional, it feels like he was honest.’

Full story in the Washington Post is here.

04/17/18 – Fox 5 News Interviews Mike Paul re: Starbucks Racial Crisis

04/17/18

From Fox 5 News:

 

“In April 2018, a Starbucks manager’s actions in Philadelphia plunged the global Starbucks brand into crisis when Philly cops were called and arrested two black customers who asked to use the bathroom and then waited for a friend to arrive. They had planned to order something later. Mike Paul, a top crisis public relations expert known as The Reputation Doctor® comments on this example of racial profiling.

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01/11/18 – #MLK Day Holiday Is A Day of Community Service, Not A Day Off!

01/11/18
From Linkedin

“Everybody can be great, because everybody can serve. You don’t have to have a college degree to serve. You don’t have to have to make your subject and your verb agree to serve. You don’t have to know about Plato and Aristotle to serve. You don’t have to know Einstein’s “Theory of Relativity” to serve. You don’t have to know the Second Theory of Thermal Dynamics in Physics to serve. You only need a heart full of grace, a soul generated by love.” Quote excerpted from “The Drum Major Instinct”, a sermon by Rev. Dr. Martin Luther King, Jr., 1968

Please honor the MLK Holiday and respect Rev. Dr. Martin Luther King, Jr. himself by finding a community service project in your community today to give back to those greatest in need by serving yourself.

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