by lawrencenzuve | Apr 20, 2018 | Uncategorized
- Quote from Mike Paul, president, Reputation Doctor® LLC:
“When u have a negative & highly flammable emotional situation like a #racial #crisis, u must match it with a positive & highly emotional solution in the opposite direction to #fix the problem for the long term!” Please visit Reputation Doctor® LLC for more info.
by lawrencenzuve | Apr 19, 2018 | Uncategorized
“Though crisis communications adviser Mike Paul would have liked to see Johnson make that visit faster, he said it was ultimately the kind of human response the occasion called for:
‘When you have a highly flammable emotional situation like a racial crisis you must match it with a highly emotional solution in the opposite direction,’ he said, rather than a ‘legal solution’ or a ‘branding solution.’ Speaking about Johnson’s interview on CNN Tuesday night — the CEO appeared visibly shaken while speaking — Paul said ‘when I see a CEO with my buddy [host] Don Lemon being emotional, it feels like he was honest.”
Click post title to view the full story!
by lawrencenzuve | Apr 19, 2018 | Uncategorized
Excerpt from the Washington Post re: #Starbucks #Crisis:
“By Monday, Johnson sat face-to-face with the two men who’d been arrested in Philadelphia, as well as the city’s mayor and other officials. Though crisis communications adviser Mike Paul would have liked to see Johnson make that visit faster, he said it was ultimately the kind of human response the occasion called for.
‘When you have a highly flammable emotional situation like a racial crisis you must match it with a highly emotional solution in the opposite direction,’ he said, rather than a ‘legal solution’ or a ‘branding solution.’ Speaking about Johnson’s interview on CNN Tuesday night — the CEO appeared visibly shaken while speaking — Paul said ‘when I see a CEO with my buddy [host] Don Lemon being emotional, it feels like he was honest.’
Full story in the Washington Post is here.
by lawrencenzuve | Apr 17, 2018 | Uncategorized
04/17/18
“In April 2018, a Starbucks manager’s actions in Philadelphia plunged the global Starbucks brand into crisis when Philly cops were called and arrested two black customers who asked to use the bathroom and then waited for a friend to arrive. They had planned to order something later. Mike Paul, a top crisis public relations expert known as The Reputation Doctor® comments on this example of racial profiling.
*Click post title to watch video!*
