05/19/14 – Crisis at Hand? The Reputation Doctor Will See You Now
05/19/14
From the Wall Street Journal:
Mike Paul, aka “The Reputation Doctor,” tells Risk & Compliance Journal no plan to handle a crisis can succeed without incorporating the human element into the equation.
“I’m a counselor, not a publicist. I’m not just a consultant. In counseling you don’t just do what clients want, the job is to counsel back on the things that are most troublesome for them. It’s not different than being a therapist. You can’t analyze these problems without including the human element. When you have a culture in leadership of hiding and covering up and not fully analyzing the problem, that’s a big deal. Or someone who has reputation for being angry and making people jump in meetings and people being afraid to speak up, if I don’t know that and recognize that before my first meeting as part of my strategy to deal with the problem, we’re going to have problems.”
Click post title to view the full story!